ALL schedule changes are handled directly with the company and NOT through the cleaning technician, whodoes not have full access to the Wellness Maids scheduling system.If you want to request a schedule change, contact suport@wellnessmaids.com or call 616-466-3336.
Do not contact our cleaning technicians to cancel or modify your appointment.

To serve you better and keep the best cleaning technicians staffed in your homes, we need to guarantee thatour employees have a full schedule, and last-minute cancellations and lockouts prevent us from reaching thatgoal. Therefore, after much consideration, we have updated our policy to guarantee our canceled spot does notgo unsold.

We send an email reminder 72 hours (3 days) from your scheduled service date and time and another textreminder 24 hours from your scheduled service date and time. These reminders will allow you to contact ouroffice to cancel or reschedule. If you need to update your mobile number or email, kindly contact our office forassistance. Wellness Maids reserves the right to process payments for cancellation and rescheduling feesgiven the circumstances outlined in the policy.

You may cancel or reschedule your cleaning appointment by:

We reserve the right to arrive at scheduled appointments within a 1-hour window. For example, if your cleaningis scheduled for 11 AM, your cleaning technician may arrive between 11 am and noon. The given windowallows us to manage routes according to home locations.

Complaints or notices regarding services performed by Wellness Maids must be reported within 24 hours fromthe date and time of service. Reports should be sent to suport@wellnessmaids.com with your full name,address, contact information, service date, and detailed complaint description, including photos or short videos.Refunds are not granted without the prior visit of a manager to assess the issue. Refunds are not guaranteed.

If no one will be home to let our cleaners in at the time of the appointment, kindly call or text our office numberto provide instructions for access, duly note it on your account, and coordinate it with the cleaners.

Please secure your pets appropriately (in a travel crate or kennel). Your cleaning technician will be kind to yourpets, but Wellness Maids cannot be responsible for their behavior.

For us to properly perform our job, your home should be uncluttered when we arrive to clean. This meansclothes, toys, and general items should be out of the way and off the floors. If you cannot remove clutterbeforehand, please let us know so we can offer you an organizing service before cleaning.

Should any household member require syringes due to a medical condition, please ensure they are disposed ofsafely. Place used syringes and/or needles in a secure container with a lid before the final disposal. Anyunexpected stab by an unsecured needle can pose serious health concerns to our team.Please also be sure that any confidential or potential illegal documents, firearms, weapons, substances, orparaphernalia are put away or removed before the cleaning technician arrives.If at any point the environment at your home poses a health or safety issue for our cleaning technician, we canno longer service your home since it puts them at risk. We'd be happy to reevaluate once the circumstanceshave changed and these Safety and Confidentiality Terms are met.

We reserve the right to document our work, including before and after photographs and video snippets, that willnot disclose your home's location or privacy.

In the unlikely event that your cleaning technician breaks an item or causes any damage to your property duringcleaning, please email suport@wellnessmaids.com with details, photos, and the service date.If you fail to report the damages within 24 hours from the service date, we will not further accommodaterequests for repair or a refund for the damages.

In the unlikely event that your cleaning technician breaks an item or causes any damage to your property duringcleaning, please email suport@wellnessmaids.com with details, photos, and the service date.If you fail to report the damages within 24 hours from the service date, we will not further accommodaterequests for repair or a refund for the damages.

We value our Cleaning Technicians and pour enormous time, energy, and expense into our screening, hiring,and training process. This agreement helps safeguard our success in providing only the best staff to ourdeserving customers. Sadly, some people want quality without paying for it and attempt to undercut our effortsby trying to “poach” our Cleaning Technicians. This is why our customers and Cleaning Technicians sign our“unfair solicitation agreement.” A fee of $2,500 (for damages) will be assessed if breached. This helps tominimize the risk of unfair solicitation, which undermines the good experience all our clients have come toexpect. Please help us maintain our extraordinary success by not soliciting our Cleaning Technicians for hiredirectly.

Our rate varies depending on the size of the house in square feet and the last cleaning performed. We chargean additional flat $8 materials fee on all jobs and payment processing fees depending on your selectedpayment method. Wellness Maids does not charge sales tax on cleaning services in Michigan.The minimum number of hours we can book in order to dispatch a cleaning technician is 3 hours.Wellness Maids will honor the time booked on the website. Our pricing schedule is accurate as long as theoriginal description submitted matches the size and condition of the residence.

Please refrain from omitting or providing false information about your property's dirt condition. Rather, submit allaccurate information to avoid uncompleted jobs and inaccurate estimations.

If our cleaning technician arrives at a residence and conditions require more work than the originally bookedtime allows, the team will clean through the end of the scheduled time; at that time, if the residence requiresfurther cleaning, the cleaning technician will continue at the standard hourly rate per cleaning team memberonly upon confirmation by the customer.

All scheduled jobs are charged an $8 materials fee, including recurring and one-time cleans.

All scheduled jobs are subject to payment processing fees: a 3% fee for credit/debit card payments and a 1%fee for ACH/bank transfer payments.

Cleaning add-ons such as the inside of the fridge, oven, hand-wiping windows, doors, inside cabinets, etc., canbe added during the booking process or requested prior to your service date.

Please note that on any deep cleaning, including move-in/out, the cleaning team or technician will work at thescheduled allocated time to complete the tasks.
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If, for any reason, you would like to set an alternative time limit on your cleaning rather than the time suggestedduring booking (for example, 3 hours of service as opposed to the suggested 3.5 hours on our booking page),you must do so before accepting the appointment; we cannot accept a lower payment after the fact. Note thatwhen you set a fixed time for your cleaning, your team will stop working at the time requested, even if the job isnot completed. In these cases, we will not be able to honor the 100% satisfaction guarantee or re-clean yourhome free of charge since we are limited due to the time constraint you established.

Hourly rate is between $50 and $60/hr per cleaner. Post-construction and remodeling jobs take double the time,so the total time (and price) usually doubles.

Hourly rate is $55–60/hr per cleaner.

Hourly rate is $55–60/hr per cleaner.

Hourly rate is $50–60/hr per cleaner. Weekend availability is limited and subject to approval.

Hourly rate could range from $46/hr to $55/hr per cleaner depending on scope and frequency.

Square footage, bed/bath count, and home condition determine the price for recurring services. Pricing is set forup to 1 year (12 months) from the date of your first cleaning. Every year, we may adjust prices based oninflation and increased operating costs.

If payment is not received on the day of service, your account may be considered past due. Any unpaidbalances may be forwarded to our collections provider FCR Collection Services. Discounts or coupons will notbe honored when an account is in collections.

Wellness Maids follows high standards in caring for items entrusted to us and uses processes that, in ouropinion, are best suited to the nature and condition of each surface or item. Nevertheless, we cannot assume responsibility for inherent weaknesses, pre-existing damage, or defects that may result in wear, discoloration,or breakage during cleaning. We cannot guarantee against color loss, fading, or damage to weak and tenderitems, or to ancillary items such as, but not limited to, belts, buttons, beads, ties, or zipper pulls on décor items.Any damaged items must be reported via email to suport@wellnessmaids.com and made available forinspection within one business day.

Any lost items must be reported via email to suport@wellnessmaids.com within one business day. Although wetry our best to be careful, Wellness Maids is not responsible for loose items such as, but not limited to, jewelry,watches, cash, detachable buttons, cufflinks, belts, brooches, earrings, laces, hoods, or other loose items ongarments or décor. We request that customers remove these items and empty pockets before leaving itemswith us, as we cannot be held responsible for damage to items left in pockets.

Any lost items must be reported via email to suport@wellnessmaids.com within one business day. Although wetry our best to be careful, Wellness Maids is not responsible for loose items such as, but not limited to, jewelry,watches, cash, detachable buttons, cufflinks, belts, brooches, earrings, laces, hoods, or other loose items ongarments or décor. We request that customers remove these items and empty pockets before leaving itemswith us, as we cannot be held responsible for damage to items left in pockets.

Wellness Maids observes the following holidays and does not provide cleaning services on these days: NewYear’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day. If yourcleaning falls on one of these dates, we will contact you to reschedule.

Wellness Maids reserves the right to refuse or discontinue service if the environment is unsafe, if there areaggressive pets, illegal substances are present, or if the home contains hazards such as excessive clutter,biohazards, or infestation. In these situations, the visit may be treated as a same-day cancellation and thecancellation fee will apply.

By booking a service with Wellness Maids, you agree to these Terms of Service and understand that ourpolicies are designed to ensure fairness, safety, transparency, and high-quality service for both our clients andour cleaning technicians. Thank you for trusting Wellness Maids with the care of your home.